(28–35 hours per week| Hybrid working available)

We’re looking for an Office and Operations manager to join our friendly and collaborative team.

About Volterra

Volterra is a socio-economic consultancy specialising in estimating the impact of major infrastructure and development. We work with both public and private sector clients to analyse and understand the impacts of transformative developments, policy proposals, and sector-specific initiatives on local, regional, and national economies.

Details of the opportunity

You will be at the heart of our operations, ensuring that the company runs efficiently day-to-day, while also providing high-quality personal assistance to senior leadership.

In this role, you will:

• Be the first point of contact for the company: Act as gatekeeper for the Partners, managing phone calls, visitors, and correspondence with professionalism and discretion.
• Manage executive support: Coordinate partner diaries, inboxes, and email correspondence; collate and prepare presentations, and proposals using Word, Excel, and PowerPoint; take minutes when required; and maintain the company contact database.
• Coordinate partner travel: Arrange domestic and international travel itineraries when necessary, including flights, hotels, and transfers.
• Oversee office operations: Manage suppliers, facilities, IT coordination, office post, supplies, and kitchen stock to ensure the smooth day-to-day running of the office. Represent Volterra as the first point of contact for suppliers and contractors.
• Support HR processes: Administer onboarding logistics (IT and workspace setup, DSE and health & safety assessments, compliance requirements), issue offer letters, maintain personnel records, and help with pensions and payroll documentation when occasionally required. Liaise with the HR team who lead on recruitment, employee relations, and policy development.
• Ensure compliance and organisation: Assist with company certifications such as Cyber Essentials, maintain up-to-date policies and records on SharePoint, and coordinate health & safety protocols (including workspace setup and ergonomic assessments).
• Plan and deliver events: Organise company socials, team-building activities, client events, and partner dinners and meetings.
• Support business processes: Assist with the administrative elements of tender submissions (when required) and other internal processes that keep the business running smoothly. Coordinate with the IT team to ensure all systems, devices, and technical processes run smoothly.
• Contribute to efficiency and growth: Proactively identify opportunities to streamline office and administrative processes, adopting automation where possible, and help ensure that all office resources are used responsibly. Carry out one-off research tasks when necessary, such as looking into memberships, marketing and speaking opportunities for partners.
• Maintain strict confidentiality: Handle sensitive information, HR records, contracts, and partner correspondence with complete discretion.

At Volterra, we nurture talent and offer you the flexibility to shape your career. You’ll have the support to grow, with tailored opportunities that match your strengths. We foster innovation and personal growth, providing time for all team members to explore new areas of interest and contribute fresh ideas that push our projects and processes forward.

What we offer
We have a competitive salary and benefits offer, including:

• Competitive salary – Your gross annual pay is competitive (starting salary dependent on experience and working hours agreed) and reviewed annually to reflect your growth and performance;

• Discretionary bonuses – Enjoy bi-annual bonuses based on company and individual performance;

• Generous holiday package – 25 days of annual leave, plus bank holidays, additional gifted time at Christmas, and the option to buy extra holidays;

• Hybrid working – Balance work with life through our hybrid model: three days in the office and two days from home each week, along with the option to take an additional 15 days’ work away from the office each year;

• Flexible Fridays – Enjoy the option to finish at 1pm on Fridays when time allows, whether by working longer hours earlier in the week or after a busy period, offering you extra flexibility while keeping our client commitments on track;

• Personalised training – Your growth is important to us. Work with the Senior Leadership Team to create a training plan that suits your needs;

• Social events – Join in on fun, varied work socials organised by the team every two months; and

• Health cash plan – Benefit from our Bupa health cash plan for added peace of mind.

More detail can be provided on the above at interview stage. What you need to apply This is an exciting opportunity for anyone keen to work within a collaborative and cohesive team that is looking to make a real impact while building a rewarding career. If you’re well organised and eager to learn, we’d love to hear from you!

More detail can be provided on the above at interview stage.

What you need to apply

This is an exciting opportunity for anyone keen to work within a collaborative and cohesive team that is looking to make a real impact while building a rewarding career. If you’re well organised and eager to learn, we’d love to hear from you!

This role is ideal for someone who enjoys balancing operational organisation with hands-on support to senior leaders. We are looking for someone who is detail-oriented, adaptable, and eager to contribute to a small but fast-paced consultancy.

What are we looking for?
We are looking for someone with:

• Proven experience in a similar role
• Excellent communication skills (both written and verbal)
• Good organisation skills, ability to multitask and with good attention to detail.
• Competent with Microsoft Office(Outlook, Word, Excel, PowerPoint).
• Able to handle confidential information sensitively.
• Strong team player who contributes positively to a collaborative environment.
• Proactive and able to work under pressure, with excellent prioritisation skills.
• Able to anticipate requirements and take initiative.
  
  

We are looking for your employment to start immediately, but are flexible around start dates if there are reasons why you are unable to start immediately. Whilst we are ideally looking for a full-time five day a week employee, we are happy to discuss flexibility requirements for the role and part-time positions if this is preferred. Please make your desired start date and working days / hours clear in your cover letter.

Application process

Please send both your CV and a covering letter, detailing how you would be a great fit for Volterra, by email to Luke Thurley (lthurley@volterra.co.uk) and our general inbox (info@volterra.co.uk).

The deadline for applications is November 24th. Interviews will take place at our office during the months of November (for early applicants) and December. We reserve the right to close the vacancy early if we find the right candidate.

Don’t meet all the requirements?

Studies show that candidates from underrepresented groups often hesitate to apply if they don’t meet every qualification. At Volterra, we are committed to building a diverse and inclusive workforce, so if you’re excited about this role but unsure if you meet all criteria, we encourage you to apply anyway – you might be the perfect fit!