(28–35 hours per week | Hybrid working available)

We’re looking for an Operations and Project Coordinator to join our friendly and collaborative team.

About Volterra

Volterra Partners is a leading socio-economic consultancy based in central London. We advise clients across the public and private sectors on the economics of development, transport, infrastructure, and wider policy. Our work is highly varied, ranging from appraising major infrastructure investments to supporting regeneration schemes and evaluating public policy impacts.

We are a small, collaborative, and fast-paced team, with a strong reputation for the quality of our analysis and the clarity of our communication. Our work environment is friendly, flexible and intellectually engaging.

We are looking to expand our operations team with the introduction of this new role. This position will report into our Office and Operations Manager and work closely with both our Senior Leadership Team and consultant project teams to ensure the smooth day-to-day running of our consultancy, efficient project delivery and consistent client service.

Key responsibilities

Project support:

• Ensure consistent project administration and version control, using Volterra templates and tracking tools.
• Coordinate up to 4-5 active projects at any one time – scheduling meetings, preparing documentation, maintaining RAID/action logs, and liaising with subcontractors and clients.
• Schedule meetings and reviews, prepare concise minutes and action lists, update progress against timescales, coordinate sub-consultants and liaise with clients on project management topics such as invoicing schedules and contracts.
• Encourage consultant project teams to improve efficiencies on projects and innovate on their offer to client where possible.

Design and bid production

• Lead the design and layout of proposals, reports, and presentations in Adobe InDesign, ensuring documents are clear, professional and on-brand.
• Manage the end-to-end bid process on large bids, from formatting and compilation through to submission and final quality checks.
• Support consultants with visual materials and infographics (with external design input where needed).
• Maintain and update house templates, image libraries, and brand assets.

EA support

• Provide EA support to two of the Senior Leadership team, including daily diary and email management, travel coordination and preparation of meeting packs and agendas when required.

Systems and process management

• Maintain and develop workflows in project management software and the firm’s CRM, including light integrations and automation. Support process improvement and data hygiene across internal systems.

Finance and reporting

• Manage the firm’s invoicing process – preparing and issuing invoices, maintaining the WIP board and chasing outstanding payments.
• Support timesheet and expenses compliance, ensuring project data is accurate and up to date.

Ad hoc duties

• This is a new role, so we anticipate that the responsibilities will evolve over time. We are looking for someone who is happy to get involved in a range of ad hoc duties to support our growing business. Other duties may include co-ordination of client events, front of house cover, new starter onboarding logistics and producing reports.

What are we looking for

Essential skills and experience:

• Excellent design and layout skills using Adobe InDesign (essential) – confident in producing proposal and report graphics independently.
• Proven experience in an operations or project coordination role.
• Strong administrative and organisational skills, with the ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiar with CRM and workflow tools.
• Excellent written and verbal communication skills, with a strong eye for detail and presentation.
• Positive, solution-focused attitude and willingness to support across different aspects of business operations.

Desirable:

• Experience working in a consultancy, architecture, or design-related environment.
• Interest in economics, planning, or the built environment.

We are looking for your employment to start immediately but are flexible around start dates if there are reasons why you are unable to start immediately. Whilst we are ideally looking for a full-time five day a week employee, we are happy to discuss flexibility requirements for the role and part-time positions if this is preferred. Please make your desired start date and working days / hours clear in your cover letter.

What we offer

We have a competitive salary and benefits offer, including:

• Competitive salary – Competitive base salary which is reviewed annually to reflect your growth and performance;
• Discretionary bonuses – Enjoy bi-annual bonuses based on company and individual performance;
• Generous holiday package – 25 days of annual leave, plus bank holidays, additional gifted time at Christmas, and the option to buy extra holidays;
• Hybrid working – Balance work with life through our hybrid model: three days in the office and two days from home each week, along with the option to take an additional 15 days’ work away from the office each year;
• Flexible Fridays – Enjoy the option to finish at 1pm on Fridays when time allows, whether by working longer hours earlier in the week or after a busy period, offering you extra flexibility while keeping our client commitments on track;
• Personalised training – Your growth is important to us. Work with the Senior Leadership Team to create a training plan that suits your needs;
• Social events – Join in on fun, varied work socials organised by the team every two months; and
• Health cash plan – Benefit from our Bupa health cash plan for added peace of mind.

More detail can be provided on the above at interview stage.

What you need to apply

This is an exciting opportunity for anyone keen to work within a collaborative and cohesive team that is looking to make a real impact while building a rewarding career. If you’re well organised and eager to learn, we’d love to hear from you!

This role is ideal for someone who enjoys balancing operational organisation with hands-on support to senior leaders. We are looking for someone who has a creative flair, is detail-oriented, adaptable, and eager to contribute to a small but fast-paced consultancy.

Application process

Please send both your CV and a covering letter, detailing how you would be a great fit for Volterra, by email to Shelley Conway (sconway@volterra.co.uk) and Amy McCaffrey (amccaffrey@volterra.co.uk).

The deadline for applications is November 30th. Interviews will take place at our office during the months of November (for early applicants) and December. We reserve the right to close the vacancy early if we find the right candidate.

Don’t meet all the requirements?

Studies show that candidates from underrepresented groups often hesitate to apply if they don’t meet every qualification. At Volterra, we are committed to building a diverse and inclusive workforce, so if you’re excited about this role but unsure if you meet all criteria, we encourage you to apply anyway – you might be the perfect fit!